How do I know which box is for my left or right eye?

Saturday, January 12th, 2019

Look for the circle sticker placed on the contact lens box. It will be located on the side next to your prescription and have an “L” for Left eye and “R” for your Right Eye.

What happens if you say the package was delivered but I did not sign as receiving?

Saturday, January 12th, 2019

All packages require a signature for receiving. If the package was delivered to your office but you did not sign for it, check with your company security or receptionist in the event it was signed on your behalf.

We will be able to provide you with the information of the person who collected.

Can someone collect the package on my behalf?

Saturday, January 12th, 2019

It is preferred that actual customer collects the package from the TTPOST courier. In cases where you require the package to be delivered at your home, anyone 18yrs and over with picture ID can receive the order. They will be required to sign as receiving.

My package was shipped but I missed the courier on both occasions and now I have to pick it up at TTPOST, do I get a refund on the shipping cost?

Saturday, January 12th, 2019

Once the package has been processed for delivery the cost has to be incurred.

My package was shipped but I was not available to collect, what should I do?

Saturday, January 12th, 2019

If the courier attempts delivery and it is unsuccessful, a card-to-call is left in your mailbox. You have 3 working days within which to call the TTPOST Customer Service Department to request another delivery (to the same address) or a re-routing of the package to a new address (e.g. workplace).

Upon a 2nd unsuccessful delivery the item is returned to TTPOST’s Piarco office and you have a further 3 days to call and come in to collect the package at their facility.

If no contact is made for collection, the package is returned to Ferreira Optical’s Head Office. A customer service representative would contact you to arrange collection accordingly.

Can I have my packages delivered to my office instead of a branch?

Saturday, January 12th, 2019

Yes, simply fill out the shipping address field and select “Local Delivery.” TTPOST will deliver your package(s) to the location indicated.

Does TTPOST accept cash or LINX on delivery?

Saturday, January 12th, 2019

As delivery fees are paid online during your contact lens purchase, no payment is required directly to the TTPOST courier.

Do I have to pay for delivery?

Saturday, January 12th, 2019

Yes, once you are requesting delivery to a location other than a Ferreira Optical Branch. Delivery cost is TTD40.00 per transaction.

Is delivery available anywhere in Trinidad & Tobago?

Saturday, January 12th, 2019

Your package can be delivered throughout Trinidad and Tobago through TTPOST Courier Services. Please note, as determined by TTPOST, deliveries are not in Upper Laventille and Beetham.