All refunds would be credited to your credit card within twenty-four (24) business hours of the request. Monies may not appear on your credit card immediately because bank policies vary.
How long does it take for my credit card to be refunded?Saturday, January 12th, 2019
Can I get a full refund if I cancel my order?Saturday, January 12th, 2019
Yes, we can issue a full refund to all cancelled orders once the package was not shipped.
If your item was shipped and there was a prescription error or damaged lenses, you will be refunded or your order replaced at no cost.
If your order was shipped however, and there is no issue with your purchase, all except the shipping fee will be refunded.
Can I cancel my order?Saturday, January 12th, 2019
You have two hours after checkout to cancel an order, whereby any refunds will be issued on the next business day. If you do not cancel within the time frame would result in items being processed and shipped.
If I have a problem with my order, what should I do?Saturday, January 12th, 2019
All orders come with a contact slip and should you have any problem with your order, contact firstname.lastname@example.org.
You can also go to your nearest Ferreira Optical branch will all contents of your package.